Aerial view from the campus across Merritt and the valley. Hutton Aerographics aerial photography of Merritt, BC

Services & Rates

Transparent rates and dependable support for local homes and businesses

Good technology should get out of your way and just work. Whether you are running a local storefront, managing remote operations, or keeping a home network stable, system problems slow everything down. We bring a methodical, practical approach to solving tech issues—offering clear diagnostics, clean setup, and thoughtful systems engineering. From hands-on hardware repair to modern automation, we build and support tools you can depend on.

Comprehensive technical support for local businesses and residents

Capabilities & Technical Services

Hardware Repair

  • Hands-on desktop and laptop diagnostics, repair, setup, and upgrades.
  • Device cleanup, operating system recovery, and practical replacement guidance.
  • Reliable home and small-business equipment configured for everyday use.

Systems & Networks

  • Home and small business network setup, coverage optimization, and troubleshooting.
  • Secure Wi-Fi configuration, local infrastructure connections, and NAS deployment.
  • Operating system diagnostics, software conflict fixes, and system performance tuning.

Automation & Custom AI

  • System integration and workflow automation that fit the way you actually work.
  • Custom AI workflows that reduce friction in repeatable tasks.
  • Practical planning and straightforward guidance for sustainable improvements.
Straightforward pricing with no hidden fees or surprise billings.

Clear & Simple Rates

Drop-Off Service

Residents & Businesses
Active Service
$80 base

Includes first hour

  • Ongoing Rate: $80 / hour thereafter
  • Billing Increment: 15-min blocks after 1st hr
Ideal for software cleanup, OS reinstalls, and bench troubleshooting.

On-Site Support

Merritt Businesses
Active Service
$240 callout fee

Includes first 2 hours on-site

  • Ongoing Rate: $120 / hour thereafter
  • Billing Increment: 15-min blocks after 2 hrs
Network troubleshooting, infrastructure deployment, and local environment setups.

Remote Support

Established Accounts
Coming Soon
$20 base

Includes first 15 minutes

  • Ongoing Rate: $80 / hour thereafter
  • Billing Increment: 15-min blocks after 15 min
Rapid triage and remote diagnostics for established accounts.

Data Backup Reminder

Customers are strongly advised to ensure critical files are backed up prior to service drop-offs or scheduled maintenance. Support can be provided to set up automatic backup systems upon request.